Return Policy
1) All Pineng Powerbank come with 1 Year Warranty from the date of purchased. Return & exchange for new set can be made within 1 year from date of purchase.
2) We will provide warranty card for every power bank. User must KEEP the card for warranty claim process. Any claim request without our warranty card will NOT processed.
3) We only accept return for any power bank purchased from sifupowerbank.com. Please do not claim to us if you buy from other marketplace / seller.
4) Notice for return / exchange :-
STEP 1 – Please call / Whatsapp to admin at 017-7879 824 @ email: azlan@sifupowerbank.com & provide following details:
a) Name
b) Contact number
c) Delivery address
d) Deffective Model # / photo / video
e) Order number (this number/code is stated in warranty card.Example : SPB16-XXXX ) <– IMPORTANT !! Must Have.
STEP 2 – Please allow 1 day for us to check your data / purchased history. Upon confirmation, a return mailling address will be provided.
STEP 3 – Faulty products must be delivered in its original packaging (including warranty card, accessories, manuals, and documentation) to us. Delivery costs to be covered by customer.
We will cover delivery costs of replacement or repaired product to customer.
STEP 4 – Replacement or warranty items will be processed as promptly as possible,but please allow up to 5 working days to issue the replacement.
We will inform details of replacement shipment through phone / email.
5) We are not responsibble if the ordered item is damage /lost after date & time of transit.Please contact courier service provider for claim/refund.

 

Refund Policy
1) You can request for refund if :-
a) product / item has not been dispatched after 3 working days completing payment.
b) item ordered are out of stock.
c) received wrong model / capacity (You must return the wrong item to sifupowerbank without used / broken / open the box & seal ). We will cover delivery costs.
2) We will follow & completing order base on your ordered info (model #,name, shipping address).NO REFUND if you wrongly select item / give uncompleted address.
Please contact us as soon as possbile if you want change the order.
3) Any refund claim only accept within 7 days from date of received ordered item.
4) Please call / Whatsapp to admin at 017-7879 824 @ email: azlan@sifupowerbank.com for any refund claim / issue.